Earlier this year the Park District sent a survey electronically to every email we have in our database. The purpose of the survey was to capture feedback on our parks, facilities, and recreation programs and events. We received 371 responses and I would like to review some of the information received.
Of the respondents who use the parks, there was an even split with half using neighborhood parks and the other half using the multi use trail system. We received outstanding/good ratings for the maintenance of the parks (82%), cleanliness (85%), and the appearance of our playgrounds (77%).
Of those who responded that they use the Park District facilities, the Community Center ranks as the most visited facility. The Community Center contains eight program rooms where toddler to adult programs are held daily, a fitness center, and the outdoor swimming pool. Respondents mostly visit the Community Center either daily or 2 – 3 times per week. The Community Center also received high ratings (outstanding – good) in cleanliness (80%), customer service (80%), and program room quality (70%).
The Park District hosts several hundred recreation programs and special events throughout the year. Of those who do participate in programs the Park District received outstanding/good ratings for the customer service, knowledge, and friendliness of the program leaders (88%-91%), program supplies (86%), and registration (87%).
Some of the things we learned and need to improve upon are:
• A high number of respondents were either unaware
of or did not utilize the outdoor ice skating rink at
Jaycee Park, the sled hill at Lions Park, the skate park
also at Lions Park, and Sands Main Street Prairie. We need to do a better job of creating exposure and introducing residents to these valuable park amenities through recreational programming.
• Respondents expressed a satisfactory/poor opinion
pertaining to their overall experience and the amenities of the pool. This is an area that has been previ
ously identified as a capital improvement planning focus of the Park Board.
• Due to the narrow user segment of the Senior Center
a high percentage of respondents had never utilized this facility. As the population of Cary naturally ages over time we need to improve in creating awareness of the opportunities at this facility, and address
through planning how services in this area might be
• Respondents desired for bench, restroom, and drinking fountain locations to be added to the Multi Use
Trail Maps. We have since added these features to
our maps. Updated trail maps are available online
and printed maps are available at the Community
• There was a desire amongst respondents to expand
lesson and junior golf programs at Foxford Hills Golf
Club. This summer, lesson programs have been
expanded and a junior golf league has been
• Respondents desired an increase in evening and
weekend programing options for children of working parents and improve overall participation in recre
ation programs in all areas.
• The cleanliness, maintenance, and appearance of playgrounds along with the condition of athletic field spaces all ranked very high, we plan to continue our current level of maintenance activities in our park
The Park Board and staff appreciate the feedback received and we will strive to continue to meet your expectations and work to improve the areas that need some attention. The ten year Master Planning document of the Park District has almost reached is lifespan and the Park Board will soon be undertaking the process of revising and updating it. This work is expected to begin in 2015 and the items above along with many others that will be uncovered through the process will be explored and considered as the plan is updated.
Park Board President